Frequently Asked Questions
Everything you need to know about your Audien Hearing order.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of the delivery date.
Do the devices come with a warranty?
Yes, all Audien Hearing products include a 1-year manufacturer's warranty that covers any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products one-size-fits-all?
Our devices come with multiple sizes of silicone ear tips to ensure a comfortable and secure fit for various ear shapes and sizes.
How do I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature on the website during standard business hours.